foodpanda Singapore strengthens support for delivery partners through signed MOU with NDCA

foodpanda, Singapore’s leading food and grocery delivery platform, and the National Delivery Champions Association (NDCA), a NTUC-affiliated association, have signed a Memorandum of Understanding (MOU) to improve representation, welfare and protection for delivery partners.

Through the MOU, foodpanda and NDCA will look to promote delivery partner safety, wellbeing, upskilling and facilitate greater sharing of feedback, among other areas of collaboration. These will build on ongoing initiatives by foodpanda to address challenges faced by delivery partners.

“As the driving force of the gig economy, it is our responsibility as a business to ensure our delivery partners feel heard and understood,” said Bhavani Shankar Mishra, Managing Director of foodpanda Singapore. “The gig economy will continue to expand, and we must recognise the evolving needs of our delivery partners. This partnership will allow us to continually improve on our initiatives for our delivery partners, as we work towards a shared ambition of empowering them to thrive in their roles.”

NTUC Deputy Secretary-General Cham Hui Fong said, “This MOU with foodpanda reinforces NDCA’s commitment in ensuring that platform workers remain at the centre of our efforts and ensures their concerns are properly addressed. NDCA has listened carefully to platform workers and what they want, such as better earnings, better work safety, and skills development opportunities. Through this partnership, we hope to work on tangible improvements in these areas while ensuring foodpanda’s delivery partners get the support they are looking for.”

The MOU joins foodpanda’s welfare and engagement efforts under ‘panda hearts’ – its flagship programme dedicated to uplifting and supporting delivery partners in five core areas: safety, well-being, personal development, community and welfare perks. Latest initiatives include the launch of foodpanda’s Rider Safety Month in partnership with Traffic Police, offering complimentary safety essentials tailored to different vehicle types and hands-on safety training courses.

Beyond enhancing their platform experience, foodpanda also continues to roll out new benefits that empower delivery partners to achieve their goals, such as bursaries for delivery partners and their family members. To encourage greater appreciation for delivery partners, foodpanda is making it easier for customers to give tips on its app. Customers can now tip delivery partners throughout the ordering experience – before placing their orders, while waiting for their orders to arrive, and after orders are completed. To further simplify the tipping process, when making a tip, customers can choose to save the tip amount for their next order so that the tip amount will automatically be applied.

Customers can find the tipping feature while placing their order on the check out page (left), during delivery on the order tracking page (middle) and after delivery is completed (right).