Temporary closure of Busuanga Airport Runway

Due to an aircraft temporarily blocking the runway at Busuanga Airport today, September 5, passengers may experience delays or schedule changes. PAL and the local airport authorities in Busuanga are working closely to clear the runway and resume normal operations as soon as possible.

As a result, we have cancelled the following flights:

September 5 (Friday):

PR 2962 Busuanga (Coron)-Manila
PR 2963/2964 Manila-Busuanga (Coron)-Manila
PR 2678 Clark-Busuanga
PR 2681 Busuanga-Cebu

This is a developing situation. Regularly check the status of your flight by logging on to www.philippineairlines.com and visiting the Flight Status section (https://www.philippineairlines.com/en/flight-status), or checking further advisories on our Official PAL Facebook page. We advise you not to proceed to the airport if your flight is cancelled, but instead avail of the rebooking options below.

OPTIONS FOR PASSENGERS OF CANCELLED FLIGHTS

You have the option to:

• Rebook Your Ticket: Rebook your ticket in the same cabin class on any flight with available space within 60 days.

• Convert to Travel Credits: Alternatively, you can convert the value of your unused tickets into travel credits, which can be used for future ticket purchases and are valid for two years. As an added incentive, passengers affected by flight disruptions will receive a 5% incentive with their Travel Credits.

• Refund: If you choose not to rebook and opt for a refund, we will process the refund of your unused ticket (excluding the ticketing service charge). Please contact us at https://pal.my.site.com/s/

You may also connect 24/7 with PAL via the following PAL Channels:

• Manila Landline: (+632) 8539-0000 / (+632) 8855-8888

• Philippines Mobile: (+63) 919-056-2255

• US and Canada Toll Free Number: 1-800-435-9725

• Messenger: https://www.m.me/PhilippineAirlines

• Viber: Search for ‘Philippine Airlines’

• WhatsApp: https://wa.me/639178305810

• PAL Help Page: https://pal.my.site.com/s/

We apologize for the inconvenience caused. Thank you for your patience and understanding.