Self-Service Boarding Now Available at JFK Terminal 1

Passengers departing from John F. Kennedy International Airport Terminal 1 can now enjoy a faster and more convenient boarding experience through the Self Boarding eGate.

This one-step biometric boarding process allows you to board without presenting your passport or boarding pass.

How it works:

1. Approach the eGate – Stand in front of the camera. Ensure your face is visible and well-lit. Remove hats, facemasks, glasses, or any accessories.
2. Facial Capture – The system will scan your facial image.
3. Verification – Your image is securely verified by U.S. Customs & Border Protection. Follow the on-screen instructions.
4. Proceed through the eGate doors.
5. You’re ready to board your flight!

The self-boarding gate is not available for:

• Passengers aged 14 and below
• Passengers under 1.2 meters in height
• Passengers in wheelchairs or requiring special assistance

For more information and other travel concerns, you may connect 24/7 with PAL via the following PAL Channels:

• Manila Landline: (+632) 8539-0000 / (+632) 8855-8888
• Philippines Mobile: (+63) 919-056-2255
• US and Canada Toll Free Number: +1-800-435-9725
• Messenger: https://www.m.me/PhilippineAirlines
• Viber: Search for ‘Philippine Airlines’
• WhatsApp: https://wa.me/639178305810
• PAL Help Page: https://flypal.com/help

Thank you and we look forward to providing you with a seamless travel experience.