foodpanda partners with Cybersource to drive business growth in Asia Pacific

foodpanda, a subsidiary of Delivery Hero, one of the world’s leading local delivery companies, today announced its strategic partnership with Cybersource, a Visa Solution, to elevate their customer checkout experience through frictionless payments in more than 10 markets across Asia Pacific.

Delivery services have become a part of everyday life for many consumers in the region. In 2023, foodpanda saw a 30% increase in bill sizes for food delivery from 2021 levels, indicating an increased consumer willingness to spend on on-demand delivery services.

The latest partnership with Cybersource enables foodpanda to elevate their customers’ payment experience through secured payment processing. This includes seamless checkouts without the need for customers to enter their 16-digit credentials when paying for their deliveries. It also removes the hassle of updating their card details on foodpanda’s platform when their card expires or undergoes replacement.

Cybersource, Visa’s agnostic global payment and fraud management platform, is part of Visa Acceptance Solutions. It provides on-demand pre-integrated payments solutions on an open payment platform. This allows platform partners to connect to a robust ecosystem of technological tools to quickly build solutions that can create seamless commercial experiences, help scale businesses, satisfy customers, and future-proof operations.

Luc Andreani, Chief Operations Officer of foodpanda said, “We understand the importance of delivering a great experience for our customers which is why we have partnered with Cybersource to leverage on their integrated payment solutions with local acquiring so that our customer checkout journey is intuitive and secure. Their proven security, stability and uptime has allowed us to focus on what matters – which is having our customers’ favourite meals, groceries and parcels delivered straight to their door.”

“As an open payments platform with global reach, our integrations simplify the payment experience by streamlining multiple payment gateways, helping our partners accelerate their business growth. This partnership is just the beginning, and we will look to collaborate in other areas and deliver tailored and secure solutions that can enable further customer growth as well as enhanced customer experience for foodpanda,” said Dan Parsons, Head of Cybersource, Asia Pacific, Visa.

This partnership aims to reduce the costs and complexities of technical integrations, increase speed to market, and will help to improve foodpanda’s authorisation rate while offloading them from PCI-compliance requirements in multiple markets. This will not only help foodpanda deliver commercial and technological benefits, but also allow them to achieve operational simplicity with one consolidated platform to view transaction information across multiple markets.