Chinabank launches upgraded chatbot for employees

Chinabank has released CHIB GPT 2.0, marking a significant advancement in the capabilities of its internal chatbot service. This upgrade follows a successful year of CHIB GPT 1.0 operation. Since its launch, CHIB GPT has efficiently handled thousands of queries, with a remarkable 12 times increase in query volume. Powered by GPT-4.0, the upgraded chatbot is set to enhance employee productivity and streamline internal operations even further.

Smarter, faster, and more accurate, CHIB GPT 2.0 can address a wider range of queries and assist with simple to complex workflows. Enhanced data onboarding and integration capabilities allow CHIB GPT 2.0 to pull information from a broader array of internal knowledge sources. This ensures that responses are not only relevant but also tailored to the specific needs of employees.

A notable feature of CHIB GPT 2.0 is its implementation of Retrieval-Augmented Generation (RAG) technology, which enables real-time access to trusted information sources, ensuring employees receive the most accurate and up-to-date information available.

Moreover, the data ingestion process has been significantly refined, allowing for rapid integration of new content. This improvement is essential for maintaining the relevance of information, enabling employees to access the latest updates seamlessly.

In addition to these advancements, new reporting tools will continuously monitor the chatbot’s performance, providing valuable insights for ongoing refinements and enhancements. This commitment to continuous improvement is designed to ensure that CHIB GPT 2.0 remains a reliable resource for the bank’s employees.

By upgrading to CHIB GPT 2.0, the bank reinforces its commitment to leveraging artificial intelligence to improve business operations. The more powerful chatbot operates securely within the Chinabank-only ecosystem and infrastructure to maintain data integrity and compliance.

"At Chinabank, we're always pushing the limits of our AI efforts to make sure we’re improving how we work and meeting the changing needs of our team, all so we can serve our customers better. CHIB GPT 2.0 is a clear example of our commitment to staying innovative and striving for excellence. We're all about embracing new technology to boost efficiency while staying focused on delivering top-notch service," CBC Chief Innovation & Transformation Officer Delfin Jay Sabido said.

With the launch of CHIB GPT 2.0, Chinabank is poised to further enrich employee experience, ensuring they have access to the resources necessary for success in an increasingly dynamic business environment.